Private tutoring: If you are not satisfied after your first lesson, we refund your payment in full. Group courses and private groups: If you are not satisfied after the lessons held in the first week, we refund your payment in full. After the first week, group course fees are not refunded. Each group is built around its enrolled students: the class size, the tutor and the timetable are set for them, and when one student leaves, the course changes for everyone else in the group. This does not affect your legal right to withdraw within 14 days of payment: if you withdraw in that period after lessons have started, the lessons already held are charged in proportion to the course and the rest is refunded. A group course opens when enough students have enrolled. If there are not enough enrolments, each student who has paid chooses between a full refund of the amount paid, a place in the next group to start, and one-to-one lessons of the same value.